Brand identity and design
Brand identity and design services
Brand identity is the system that makes your company recognizable everywhere a buyer sees it. That covers the logo, the color, the type, the voice, and the rules that hold them together. We build it from your brand strategy, so every piece has a reason behind it.
Identity systems, logo design, brand guidelines, packaging, and the print and digital design that follows.
1st
Brand strategy comes first on every project
100%
Senior-led, no juniors on your account
35+
Years of brand and design work
8–14 wks
From kickoff to delivery
Featured in Forbes
Scope of services
What our brand identity services cover
Brand identity systems
The visual and verbal system that defines how your brand shows up. The logo sits inside it, along with color, type, voice, and the rules that keep every application reading as the same brand.
Logo design
A mark that stands out in your category and scales from a favicon to a billboard. We test it against real applications before delivery, so it holds up where it has to live.
Brand guidelines
The reference your team and your outside vendors use to keep the brand consistent. Color, typography, voice, and usage rules, kept short enough that people actually open it.
Visual identity design
Color palette, typography, photo style, and the rules around them. These are the pieces that make your brand recognizable before anyone sees the logo.
Graphic design services
The ongoing design work after the identity is built. Posters, brochures, ads, social, sales decks, and web graphics, in print and digital.
Product packaging design
Packaging for retail and on-shelf. Structural design, label design, and how the brand reads in the two seconds someone picks it up.
Signage and environmental design
Vehicle wraps, building signage, trade show booths, and event design. The brand has to read from across the parking lot.
Social and motion graphics
Social campaigns, motion identity, 3D animation, and video graphics from LC Studios. The brand built for phone screens.
How we work
Brand-led design works differently
Most design firms execute. You bring the brief, they make it look good, and the work arrives on schedule. Six months later it’s hard to say what made any of it distinctive, because it was built to a brief instead of a brand argument.
Brand-led design starts earlier. We start with what the brand is arguing, who the buyer is, and what the identity has to do in the two seconds a buyer spends scrolling past it. Every visual decision traces back to one of those answers.
Work built that way doesn’t have to fight for relevance later. It belongs to the brand, and it does the job the brand asked it to do. That’s why brand-led identity systems hold up for years while execution-only design gets refreshed every eighteen months.
This page sits downstream from our brand strategy work. If you haven’t done the strategic work yet, a brand strategy engagement is the right starting point.
One brand, every touchpoint
Website hero
Sales deck
Social campaign
Trade show booth
Brand-led identity system
Four different brands
Website hero
Sales deck
Social campaign
Trade show booth
Brand drift in eighteen months
What goes wrong
Why most brand identity work falls apart
When a company brings us in to rebuild an identity that’s failing, the same three problems show up.
The system was never a system
A logo got made, a few colors got picked, and some fonts got assigned. Nobody wrote down why those choices fit the brand or how to use them. The first time the team needed a new application, everyone made it up as they went.
It was designed for the agency’s portfolio
The work won awards and it didn’t win customers. Buyers were either confused by it or indifferent to it, and design that doesn’t move buyers is expensive.
The guidelines were filed and forgotten
Even where a system existed, nobody followed it. The marketing team and the outside vendors reinvented the brand every quarter, and three years in the guidelines were unrecognizable in the actual work.
We build identity systems that fix all three. The strategic argument is written down. The buyer is the audience the design is built for. The guidelines are useful enough that people reach for them when new work shows up.
The process
Our brand identity design process
Stage 1
Discovery
We look at your business, your buyers, your category, and what your competitors are already saying. Discovery ends when we know what the brand has to argue and who it’s arguing to.
Stage 2
Strategy
We make the brand argument explicit: positioning, value proposition, personality, and voice. Design gets briefed from this work.
Stage 3
Visual identity
We build the visual system from the strategy. Logo, typography, color palette, graphic language, and photographic direction.
Stage 4
Guidelines
The system gets written into a working document. Rules with examples, decision trees for the edge cases, and templates for the formats you use every week.
Stage 5
Activation
The identity goes to work across the applications you need. Print, digital, packaging, signage, and social. We adjust the system where it needs to flex.
Identity systems
Brand identity systems built to scale
A brand identity system is the full kit of visual and verbal elements that define how a brand shows up. Logo, color, typography, photography, illustration, voice, messaging, and the applications where all of those meet the buyer.
A logo is one mark doing one job, and an identity is the whole language the brand uses to communicate. That language has to work from the website hero to the cart abandonment email to the trade show booth.
We build identity systems for small and middle-market companies that have outgrown a starter logo. Most of our clients come to us after they’ve proven the business model and hit real revenue, and they need an identity that holds together as the company grows into new formats.
The work covers strategy alignment, the visual system, the verbal system, and the guidelines that keep it maintainable after we hand it to your team.
Identity system · spec project
Lumen
Power that goes where the grid doesn’t.
Solar energy storage for off-grid living. Identity system covering primary, secondary, and reversed lockups across digital, print, and physical applications.
Logo design
Logo and visual identity design
Your logo carries the most recognition load of anything in the system. It gets reproduced more often, in more places, than any other element. It has to work as a 32-pixel favicon and as a six-foot vehicle decal, in full color and in one-color print, on light backgrounds and dark ones. A logo that breaks down in one of those contexts breaks down everywhere.
Our logo work starts with the brand strategy and ends with a mark that stands out in your category and scales cleanly. We test it against real applications during the design process, so it gets refined where it actually has to live.
The rest of the visual identity does the surrounding work. The color palette sets the register. The typography gives the brand its voice on the page. The graphic language and photographic style provide the texture. Together these make the brand recognizable before the logo appears, which matters because buyers see the supporting elements first when they’re scrolling.
A logo is one mark doing one job. An identity is the whole language the brand uses to communicate.
Brian Murnion, founder and chief strategist
Brand guidelines
Brand guidelines that actually get used
Most brand guidelines die in a folder. The document gets built, nobody on the client team opens it, and the brand drifts within eighteen months while marketing and outside vendors reinvent the expression every quarter.
We build guidelines people use. That means clear rules instead of vague principles, worked examples for the applications you actually run, decision trees for the edge cases most guidelines pretend don’t exist, and templates for the recurring formats so your team isn’t starting from scratch every week.
We deliver in the format that fits how your team works. A PDF reference for teams that need one place to look. A web-based brand portal for teams with a lot of outside partners. Design system files in Figma, Sketch, or Adobe XD for in-house designers working with components directly. Many clients get a combination, because different people need different ways into the same system.
Lumen color palette
Solar Blue
#0F83D3
Twilight
#0F2540
Sky
#E8F2FA
Dawn
#F4ECE3
Granite
#1F1F1F
Paper
#FFFFFF
Lumen typography system
Lumen
Power, where the grid won’t reach.
Solar storage built for off-grid living. Every system designed to last through the seasons, the climate, and whatever the road throws at it.
Brand asset · 2026 · v1.0
Design execution
Graphic design execution, print and digital
Once the identity exists, the work shifts to putting it to use. This is the ongoing design work that puts the brand in front of buyers week after week.
The formats range widely: posters, brochures, magazines, annual reports, sales decks, pitch documents, social campaigns, paid ad creative, web graphics, presentations, white papers, infographics, and email templates. Each one has its own constraints, and the identity system has to flex without losing the brand’s feel.
The brand-led difference shows up here. Every piece comes from the same system with the same argument behind it, so the work compounds instead of scattering. Over time buyers recognize the brand from the design pattern before the logo appears. That recognition also carries into search and paid media, where a brand people know earns more clicks for the same spend.
Packaging
Product packaging design
Packaging sits at the moment of the purchase decision. Most product brands underinvest there, and it costs them, because purchase intent gets won or lost in the two seconds a buyer spends looking at a shelf or a listing.
Our packaging work covers the structural design, the label design, the shelf strategy against everything else in the aisle, and the on-package brand expression. The buyer is glancing rather than reading, so the package has to make its argument fast.
We work with food and beverage brands, consumer products, ecommerce-first brands, and regulated categories that have to balance brand expression against mandatory labeling. The design accounts for retail context, shipping, and how packaging photographs for mobile listings on Amazon and Shopify. We coordinate with your production partners and printer on materials, finishes, and the cost trade-offs that decide whether the design can be produced at your unit economics.
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Strategy first
Where brand strategy meets design
Brand identity work doesn’t start with design. It starts with the brand argument: what you’re promising, who the buyer is, and what they need to believe before they act. Without that work, design is guessing what to express.
Our brand strategy practice handles the upstream side. We define positioning, value proposition, brand personality, and voice, and the output becomes the brief design works from. Without it, even good designers make choices based on personal taste or category convention.
You can see how the two fit together in our case studies. If your strategy is settled and you have the brief in hand, this page is the right place to start. If you’re not sure the strategy is solid enough to support new identity work, start there instead. Most of our clients run both in one continuous engagement rather than two separate handoffs.
Engagements
How we work
Identity work comes in three shapes, depending on where you are in the brand build. We scope and price each one on the fit call, once we know what the work has to cover.
3 to 4 weeks
Brand Refresh
A targeted update of an identity that already has a foundation in place but needs to feel current.
- Identity audit and recommendations
- Color palette refresh
- Typography update
- Logo refinement
- Updated brand guidelines
8 to 12 weeks
Brand Identity System
A fresh identity built from your strategy. This is the most common starting point for brands that need a full system.
- Strategy alignment
- Logo design
- Core visual identity system
- Working brand guidelines
- Full file kit
10 to 14 weeks
Identity System and Funnel Activation
The full system plus the launch work, for brands that need the identity and the funnel activation at the same time.
- Everything in the brand identity system
- Landing page graphics
- Sales materials, including deck and one-pagers
- Social and email templates
- Paid ad creative
- Launch-day execution
Ongoing design support
A team that grows with your brand
Month to month
Design Retainer
Our design team working your account every month. The same team as a project engagement, on a continuous cycle.
Book a free fit call- All your design work delivered each month
- Designer, creative director, copywriter, researcher
- The same team every month
- Pause or cancel on 30 days
- Scales with volume
A word on subscriptions
Design retainer or design subscription
The unlimited design subscription model runs on junior designers, template libraries, and a queue where whoever is free picks up the next ticket. A different person touches your work every time you submit. Nobody learns your brand because nobody stays on your account. The work arrives fast, and it looks generic, drifts from the system, and undoes the identity work you paid for.
A retainer works differently. You get the same four people every month: designer, creative director, copywriter, and researcher. The people you meet on day one are still your team in month twelve, and they know your identity system, your brand argument, and the buyer the work has to land with. The designer builds the asset, the creative director keeps it on brand, the copywriter handles the language, and the researcher digs into the market when a piece needs it.
We scope the retainer to your monthly design volume, so it covers what your business actually needs each month.
Next step
Let’s talk about your brand
Book a free fit call and we’ll look at what you have now and tell you what we’d do about it. That might be a new identity, a refresh, or strategy work first. If we’re not the right team for it, we’ll say so on the call.
Common questions
Brand identity questions, answered
Questions we get about cost, timeline, process, and what you own at the end. For the wider picture, see our marketing services. If yours isn’t here, book a free fit call, and we’ll answer it.
Cost and timeline
How much does brand identity work cost?
How long does brand identity work take?
What’s the difference between the tiers?
Is there a return on brand identity work?
What if my budget is smaller than that?
Process
What’s your brand identity design process?
How many revisions do I get?
How involved do I need to be?
What happens after delivery?
Brand identity fundamentals
What’s the difference between a logo and a brand identity?
What’s the difference between branding and brand identity?
What’s the difference between brand identity and visual identity?
When should I refresh my brand identity?
What if I already have a logo?
Do I need a brand strategy before identity work?
What industries do you work with?
Logo and files
How do you design a logo?
Why does logo design cost what it does?
Who owns the logo and the files?
Will my logo look like other logos you’ve made?
What file formats do I get?
Guidelines and consistency
What’s included in brand guidelines?
How do brand guidelines actually get used?
Can our in-house team take over after launch?
How do we keep the brand consistent over time?
Design retainer
What’s included in the design retainer?
How is the retainer different from a design subscription?
Can I pause or cancel the retainer?
How much design work does the retainer cover?
A brand agency in Billings, Montana. We set the brand strategy, then build the marketing on top of it, with one senior team from strategy through production.
406-998-7901team@letscanoe.com
119 N 29th St, Billings, MT 59101
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