Brand identity and design

Brand identity and design services

Brand identity is the system that makes your company recognizable everywhere a buyer sees it. That covers the logo, the color, the type, the voice, and the rules that hold them together. We build it from your brand strategy, so every piece has a reason behind it.

Identity systems, logo design, brand guidelines, packaging, and the print and digital design that follows.

Billings Symphony season identity designed by Let's Canoe
Billings Symphony, season identity system

1st

Brand strategy comes first on every project

100%

Senior-led, no juniors on your account

35+

Years of brand and design work

8–14 wks

From kickoff to delivery

Forbes

Featured in Forbes

Scope of services

What our brand identity services cover

Brand identity systems

The visual and verbal system that defines how your brand shows up. The logo sits inside it, along with color, type, voice, and the rules that keep every application reading as the same brand.

Logo design

A mark that stands out in your category and scales from a favicon to a billboard. We test it against real applications before delivery, so it holds up where it has to live.

Brand guidelines

The reference your team and your outside vendors use to keep the brand consistent. Color, typography, voice, and usage rules, kept short enough that people actually open it.

Visual identity design

Color palette, typography, photo style, and the rules around them. These are the pieces that make your brand recognizable before anyone sees the logo.

Graphic design services

The ongoing design work after the identity is built. Posters, brochures, ads, social, sales decks, and web graphics, in print and digital.

Product packaging design

Packaging for retail and on-shelf. Structural design, label design, and how the brand reads in the two seconds someone picks it up.

Signage and environmental design

Vehicle wraps, building signage, trade show booths, and event design. The brand has to read from across the parking lot.

Social and motion graphics

Social campaigns, motion identity, 3D animation, and video graphics from LC Studios. The brand built for phone screens.

How we work

Brand-led design works differently

Most design firms execute. You bring the brief, they make it look good, and the work arrives on schedule. Six months later it’s hard to say what made any of it distinctive, because it was built to a brief instead of a brand argument.

Brand-led design starts earlier. We start with what the brand is arguing, who the buyer is, and what the identity has to do in the two seconds a buyer spends scrolling past it. Every visual decision traces back to one of those answers.

Work built that way doesn’t have to fight for relevance later. It belongs to the brand, and it does the job the brand asked it to do. That’s why brand-led identity systems hold up for years while execution-only design gets refreshed every eighteen months.

This page sits downstream from our brand strategy work. If you haven’t done the strategic work yet, a brand strategy engagement is the right starting point.

One brand, every touchpoint

Website hero

Sales deck

Social campaign

Trade show booth

Brand-led identity system

Four different brands

Website hero

Sales deck

Social campaign

Trade show booth

Brand drift in eighteen months

What goes wrong

Why most brand identity work falls apart

When a company brings us in to rebuild an identity that’s failing, the same three problems show up.

The system was never a system

A logo got made, a few colors got picked, and some fonts got assigned. Nobody wrote down why those choices fit the brand or how to use them. The first time the team needed a new application, everyone made it up as they went.

It was designed for the agency’s portfolio

The work won awards and it didn’t win customers. Buyers were either confused by it or indifferent to it, and design that doesn’t move buyers is expensive.

The guidelines were filed and forgotten

Even where a system existed, nobody followed it. The marketing team and the outside vendors reinvented the brand every quarter, and three years in the guidelines were unrecognizable in the actual work.

We build identity systems that fix all three. The strategic argument is written down. The buyer is the audience the design is built for. The guidelines are useful enough that people reach for them when new work shows up.

The process

Our brand identity design process

Stage 1

Discovery

We look at your business, your buyers, your category, and what your competitors are already saying. Discovery ends when we know what the brand has to argue and who it’s arguing to.

Stage 2

Strategy

We make the brand argument explicit: positioning, value proposition, personality, and voice. Design gets briefed from this work.

Stage 3

Visual identity

We build the visual system from the strategy. Logo, typography, color palette, graphic language, and photographic direction.

Stage 4

Guidelines

The system gets written into a working document. Rules with examples, decision trees for the edge cases, and templates for the formats you use every week.

Stage 5

Activation

The identity goes to work across the applications you need. Print, digital, packaging, signage, and social. We adjust the system where it needs to flex.

Identity systems

Brand identity systems built to scale

A brand identity system is the full kit of visual and verbal elements that define how a brand shows up. Logo, color, typography, photography, illustration, voice, messaging, and the applications where all of those meet the buyer.

A logo is one mark doing one job, and an identity is the whole language the brand uses to communicate. That language has to work from the website hero to the cart abandonment email to the trade show booth.

We build identity systems for small and middle-market companies that have outgrown a starter logo. Most of our clients come to us after they’ve proven the business model and hit real revenue, and they need an identity that holds together as the company grows into new formats.

The work covers strategy alignment, the visual system, the verbal system, and the guidelines that keep it maintainable after we hand it to your team.

Identity system · spec project

Lumen

Power that goes where the grid doesn’t.

Solar energy storage for off-grid living. Identity system covering primary, secondary, and reversed lockups across digital, print, and physical applications.

Lumen
Horizontal
Lumen
Stacked
Mark only
Lumen Wordmark only
Lumen
Reversed
Lumen
Monochrome
Lumen
On brand color
Lumen
Small / favicon

Logo design

Logo and visual identity design

Your logo carries the most recognition load of anything in the system. It gets reproduced more often, in more places, than any other element. It has to work as a 32-pixel favicon and as a six-foot vehicle decal, in full color and in one-color print, on light backgrounds and dark ones. A logo that breaks down in one of those contexts breaks down everywhere.

Our logo work starts with the brand strategy and ends with a mark that stands out in your category and scales cleanly. We test it against real applications during the design process, so it gets refined where it actually has to live.

The rest of the visual identity does the surrounding work. The color palette sets the register. The typography gives the brand its voice on the page. The graphic language and photographic style provide the texture. Together these make the brand recognizable before the logo appears, which matters because buyers see the supporting elements first when they’re scrolling.

A logo is one mark doing one job. An identity is the whole language the brand uses to communicate.

Brian Murnion, founder and chief strategist

Brand guidelines

Brand guidelines that actually get used

Most brand guidelines die in a folder. The document gets built, nobody on the client team opens it, and the brand drifts within eighteen months while marketing and outside vendors reinvent the expression every quarter.

We build guidelines people use. That means clear rules instead of vague principles, worked examples for the applications you actually run, decision trees for the edge cases most guidelines pretend don’t exist, and templates for the recurring formats so your team isn’t starting from scratch every week.

We deliver in the format that fits how your team works. A PDF reference for teams that need one place to look. A web-based brand portal for teams with a lot of outside partners. Design system files in Figma, Sketch, or Adobe XD for in-house designers working with components directly. Many clients get a combination, because different people need different ways into the same system.

Lumen color palette

Solar Blue

#0F83D3

Twilight

#0F2540

Sky

#E8F2FA

Dawn

#F4ECE3

Granite

#1F1F1F

Paper

#FFFFFF

Lumen typography system

Lumen

Power, where the grid won’t reach.

Solar storage built for off-grid living. Every system designed to last through the seasons, the climate, and whatever the road throws at it.

Brand asset · 2026 · v1.0

Design execution

Graphic design execution, print and digital

Once the identity exists, the work shifts to putting it to use. This is the ongoing design work that puts the brand in front of buyers week after week.

The formats range widely: posters, brochures, magazines, annual reports, sales decks, pitch documents, social campaigns, paid ad creative, web graphics, presentations, white papers, infographics, and email templates. Each one has its own constraints, and the identity system has to flex without losing the brand’s feel.

The brand-led difference shows up here. Every piece comes from the same system with the same argument behind it, so the work compounds instead of scattering. Over time buyers recognize the brand from the design pattern before the logo appears. That recognition also carries into search and paid media, where a brand people know earns more clicks for the same spend.

Lumen portable power packaging design with blue trim and brand mark
Lumen packaging, structural and label design

Packaging

Product packaging design

Packaging sits at the moment of the purchase decision. Most product brands underinvest there, and it costs them, because purchase intent gets won or lost in the two seconds a buyer spends looking at a shelf or a listing.

Our packaging work covers the structural design, the label design, the shelf strategy against everything else in the aisle, and the on-package brand expression. The buyer is glancing rather than reading, so the package has to make its argument fast.

We work with food and beverage brands, consumer products, ecommerce-first brands, and regulated categories that have to balance brand expression against mandatory labeling. The design accounts for retail context, shipping, and how packaging photographs for mobile listings on Amazon and Shopify. We coordinate with your production partners and printer on materials, finishes, and the cost trade-offs that decide whether the design can be produced at your unit economics.

Trusted by

Billings Symphony Yellowstone Art Museum 60th anniversary Altana Federal Credit Union Kibler and Kirch MINT Film Festival Northern Hotel

Strategy first

Where brand strategy meets design

Brand identity work doesn’t start with design. It starts with the brand argument: what you’re promising, who the buyer is, and what they need to believe before they act. Without that work, design is guessing what to express.

Our brand strategy practice handles the upstream side. We define positioning, value proposition, brand personality, and voice, and the output becomes the brief design works from. Without it, even good designers make choices based on personal taste or category convention.

You can see how the two fit together in our case studies. If your strategy is settled and you have the brief in hand, this page is the right place to start. If you’re not sure the strategy is solid enough to support new identity work, start there instead. Most of our clients run both in one continuous engagement rather than two separate handoffs.

Engagements

How we work

Identity work comes in three shapes, depending on where you are in the brand build. We scope and price each one on the fit call, once we know what the work has to cover.

3 to 4 weeks

Brand Refresh

A targeted update of an identity that already has a foundation in place but needs to feel current.

  • Identity audit and recommendations
  • Color palette refresh
  • Typography update
  • Logo refinement
  • Updated brand guidelines
Book a free fit call

10 to 14 weeks

Identity System and Funnel Activation

The full system plus the launch work, for brands that need the identity and the funnel activation at the same time.

  • Everything in the brand identity system
  • Landing page graphics
  • Sales materials, including deck and one-pagers
  • Social and email templates
  • Paid ad creative
  • Launch-day execution
Book a free fit call

Ongoing design support

A team that grows with your brand

Month to month

Design Retainer

Our design team working your account every month. The same team as a project engagement, on a continuous cycle.

Book a free fit call
  • All your design work delivered each month
  • Designer, creative director, copywriter, researcher
  • The same team every month
  • Pause or cancel on 30 days
  • Scales with volume

A word on subscriptions

Design retainer or design subscription

The unlimited design subscription model runs on junior designers, template libraries, and a queue where whoever is free picks up the next ticket. A different person touches your work every time you submit. Nobody learns your brand because nobody stays on your account. The work arrives fast, and it looks generic, drifts from the system, and undoes the identity work you paid for.

A retainer works differently. You get the same four people every month: designer, creative director, copywriter, and researcher. The people you meet on day one are still your team in month twelve, and they know your identity system, your brand argument, and the buyer the work has to land with. The designer builds the asset, the creative director keeps it on brand, the copywriter handles the language, and the researcher digs into the market when a piece needs it.

We scope the retainer to your monthly design volume, so it covers what your business actually needs each month.

Next step

Let’s talk about your brand

Book a free fit call and we’ll look at what you have now and tell you what we’d do about it. That might be a new identity, a refresh, or strategy work first. If we’re not the right team for it, we’ll say so on the call.

Common questions

Brand identity questions, answered

Questions we get about cost, timeline, process, and what you own at the end. For the wider picture, see our marketing services. If yours isn’t here, book a free fit call, and we’ll answer it.

Cost and timeline

How much does brand identity work cost?
We scope and price each engagement on the fit call, once we know what the work has to cover. The drivers are the number of applications, whether the strategy work is already done, how much of the content and photography we produce, and whether you need the launch activation alongside the identity. A refresh of an existing identity costs less than a system built from scratch.
How long does brand identity work take?
A brand refresh takes three to four weeks. A full identity system takes eight to twelve weeks. Adding funnel activation takes ten to fourteen weeks. The schedule depends on how quickly approvals come back from your side, so we set review milestones at kickoff.
What’s the difference between the tiers?
A refresh updates an identity that already has a working foundation. An identity system builds the whole thing from your strategy, including logo, visual system, and guidelines. The third tier adds the launch work: landing page graphics, sales materials, social and email templates, and paid ad creative.
Is there a return on brand identity work?
The return shows up in places that are easy to measure once you look. A consistent identity lowers the cost of every campaign, because you’re not rebuilding the look each time. It shortens sales cycles when buyers recognize you. And it stops the slow spend on redesigns every two years when the system doesn’t hold.
What if my budget is smaller than that?
Say so on the call and we’ll tell you honestly whether we can do useful work at that level. Sometimes the answer is a refresh instead of a full system, or strategy work first and design later. Sometimes the answer is that we’re not the right fit yet, and we’ll point you somewhere useful.

Process

What’s your brand identity design process?
Five stages. Discovery, where we look at your business, buyers, and category. Strategy, where the brand argument gets made explicit. Visual identity, where the system gets built from that argument. Guidelines, where it gets written into a working document. Then activation, where the identity goes to work across real applications. You approve at the end of each stage.
How many revisions do I get?
Three revision rounds per major deliverable is the standard scope, and most engagements use two. We present two or three logo directions rather than a dozen, because more concepts produce worse outcomes. Work grounded in real strategy lands on the first or second pass.
How involved do I need to be?
Most in discovery and strategy, when we need your input on the business, the buyer, and the competition. After that, at the review milestones. We take the work and bring it back for approval instead of asking for constant attention.
What happens after delivery?
You get the full file kit and the guidelines, and your team can take it from there. Many clients move onto a design retainer so the same team keeps applying the identity to new work. Both are fine, and we’ll tell you which one your situation calls for.

Brand identity fundamentals

What’s the difference between a logo and a brand identity?
A logo is one mark doing one job. A brand identity is the whole language the brand uses to communicate: logo, color, typography, photography, illustration, voice, and the rules that hold them together. The logo sits inside the identity.
What’s the difference between branding and brand identity?
Branding is the broader work of deciding what the brand stands for and how it’s positioned. Brand identity is how that decision gets expressed visually and verbally. Strategy decides the argument, and identity makes it visible.
What’s the difference between brand identity and visual identity?
Visual identity is the visual half: logo, color, type, photography, graphic language. Brand identity includes that plus the verbal side, meaning voice, messaging, and the way the brand sounds in writing.
When should I refresh my brand identity?
When the business has changed and the identity hasn’t. That shows up as a company that has moved upmarket, added services, or shifted who it sells to while the brand still describes the older version. It also shows up when the identity has drifted so far across applications that nothing looks related.
What if I already have a logo?
We’ll look at it and tell you whether it’s worth keeping. Plenty of logos are fine and the problem is everything around them. When the mark works, we build the system around it rather than starting over.
Do I need a brand strategy before identity work?
Design needs something to express. If the positioning, the buyer, and the argument are already settled, we can start with identity. If they aren’t, we start with brand strategy, because otherwise the design is guessing.
What industries do you work with?
Hospitality, food and beverage, arts and culture, financial services, professional services, home services, nonprofits, and consumer products. The work translates across categories because the process starts with your business rather than a category template.

Logo and files

How do you design a logo?
We start from the brand strategy, explore two or three directions, and test them against real applications during the process rather than after delivery. The mark gets refined where it has to live: as a favicon, on a vehicle, in one color, and on dark backgrounds.
Why does logo design cost what it does?
Most of the cost isn’t the mark. It’s the strategy behind it, the exploration to find the right direction, the testing against real applications, the iteration to make it work in every context, and the file preparation for every format your team needs. A cheap logo is somebody filling in a template.
Who owns the logo and the files?
You do. You own the mark, the files, and the guidelines when the engagement ends. We hand everything over, and you’re never dependent on us to use your own brand.
Will my logo look like other logos you’ve made?
No, because the work starts with your business rather than a house style. Look at the range in our portfolio: a century-old hotel, a symphony, an art museum, and a credit union have nothing visually in common, and that’s the point.
What file formats do I get?
Vector source files in AI and EPS, SVG for web, PNG with transparency at multiple sizes, JPG for general use, and PDF for print. Each in full color, one color, and reversed, plus favicon and social profile sizes.

Guidelines and consistency

What’s included in brand guidelines?
Logo usage and clear space, the color palette with values for every medium, the typography system and hierarchy, photographic and illustration direction, voice and tone, worked examples for the applications you run, and templates for the recurring formats.
How do brand guidelines actually get used?
Somebody opens them when new work comes up. That happens when the document is short, the rules are clear, and there are worked examples for the situations people hit. It doesn’t happen when the guidelines are a hundred pages of principles.
Can our in-house team take over after launch?
Yes, and many do. We hand over the file kit, the guidelines, and design system files so your designers can work with the components directly. We also walk your team through the reasoning behind the system, so they can make good calls on work we never see.
How do we keep the brand consistent over time?
Consistency is a discipline problem more than a design problem. Name one person who owns brand consistency, open the guidelines when new work comes up, and audit the work every six to twelve months to catch drift before it spreads.

Design retainer

What’s included in the design retainer?
The team working your account every month: designer, creative director, copywriter, and researcher. The work covers social campaign creative, sales presentations, landing page graphics, email design, print collateral, paid ad creative, infographics, and whatever else your business needs that month.
How is the retainer different from a design subscription?
Subscriptions run on junior designers, template libraries, and a rotating queue. A different person touches your work every time, so nobody learns your brand. The retainer puts the same four people on your account every month, and they know your identity system and your buyer.
Can I pause or cancel the retainer?
Yes, on 30 days’ notice. There’s no annual lock-in. Clients sometimes pause during a slow quarter and pick it back up when a campaign season starts.
How much design work does the retainer cover?
As much as your business needs each month. We scope it to your volume and the mix of work, since a social post takes less team time than a full sales deck. You’re paying for team output rather than hours billed against a clock.

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